One contractor providing all required
services results in greater
accountability. When we have a
contract for services it is our job to
ensure that we keep sites well
maintained. Rolling programmes of
general maintenance avoid the need
for crisis management. This helps to
reassure our clients that their property
and site is being cared for properly.
People feel happier when they know
who is on site. All WR staff wear a
bright blue WR uniform so that they
are instantly recognisable. Residents
and other business clients often get to
know us by name and we are seen as
an extra point of contact for them to
highlight issues about their apartment
complex or business development.
Customer satisfaction is essential.
We are not complacent about our
work and always strive to improve our
practice. We welcome and
encourage feedback from our clients.
Where possible we attend annual
general meetings so that we are
available to discuss the changing
needs of individual sites. Consistently
delivering customer satisfaction helps
us to build and maintain a good
reputation.
Costs are a big consideration for
everyone. Having one contractor who
can provide a whole range of
services has financial benefits. As we
are often on site we can deal with
issues as they arise. This avoids the
need to pay unnecessary call out
charges of other contractors.
